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Example · Step 11 · The Unified Inbox
Every reply lands in one inbox.
This example shows the unified inbox from The Process page. Text, email, social, and web chat arrive in one thread list. The AI drafts the reply, the team approves or edits, and nothing waits unseen in a platform nobody remembered to check.
All channelsTextEmailFacebookInstagramWhatsAppWeb chat
Text messageClinic office managerSaw your post about phishing reviews. How do we start?
EmailAgency ownerCan you send the review summary before Friday?
WhatsAppPartner contactIntroducing you to our IT lead on this thread.
Web chatWebsite visitorDo you cover businesses with two locations?
Saw your post about phishing reviews. How do we start?
AI DRAFT · AWAITING APPROVALHappy to help. The first step is a coverage review, about 30 minutes. I can hold Thursday at 10 or Friday at 1. Which works?
Approve and sendEdit draft
Why the draft waits
The AI writes the first version so a reply takes seconds, and a person approves it so the voice stays the client’s. Speed and judgment, in that order. See the step in context on The Process page.
Example page with sample messages and sample senders. Real inboxes are private to each client.
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